Privacy Policy

At Laptrons, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our products and services.

1. Information We Collect

We may collect the following information:

• Customer Name
• Mobile Number
• Email Address
• Billing & Service Details
• Laptop/Desktop Device Information
• Delivery & Communication Details

2. How We Use Your Information

Your information is used for:

• Processing sales and repair requests
• Providing customer support
• Warranty management
• Billing and invoicing
• Service notifications
• Promotional communication (where applicable)

3. Identity & Address Proof

Where required for verification, warranty claims, ownership verification, delivery confirmation, or legal compliance, we may request identity or address proof.

Examples include:

• Aadhaar Card
• PAN Card
• Driving License
• Passport
• Other Government-issued Identification (where applicable)

4. Use of Identity Documents

• Documents are collected only when reasonably necessary.
• All submitted documents remain confidential.
• Documents are used solely for verification and record purposes.
• We never sell or publish customer documents.
• Documents are disclosed only when legally required or with customer consent.

5. Device Data & Privacy

During laptop servicing, repair, software installation, or upgrades:

• Customers should maintain their own backup before submitting devices.
• Laptrons is not responsible for accidental data loss during servicing.
• Customer files are treated as confidential.
• Access to customer data is limited only to what is necessary for completing the service.

6. Data Recovery Services

• Data recovery services are performed on a best-effort basis.
• Successful recovery cannot be guaranteed.
• Recovery depends on hardware condition, software issues, corruption, and physical damage.

7. Information Sharing

Laptrons does not sell, rent, or share customer information with third parties except:

• When required to complete a requested service.
• When legally required.
• With customer authorization.

8. Data Security

We implement reasonable security measures to safeguard customer information. However, no electronic storage or internet transmission is completely secure.

9. Warranty & Service Records

Customer information may be retained for warranty support, service history, accounting records, and legal compliance.

10. Cookies

Our website may use cookies to improve performance, enhance user experience, and remember your preferences.

11. Policy Updates

Laptrons reserves the right to update this Privacy Policy at any time. Changes become effective immediately after publication on this website.