Shipping & Returns

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Shipping details and tracking information are shared once your order is dispatched.

Delivery Timeline

• Mumbai: 1–3 Business Days
• Maharashtra: 2–5 Business Days
• Rest of India: 3–7 Business Days
• Delivery times may vary due to weather, courier delays, or unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) will be informed before order confirmation.
• Free shipping may be available during selected promotions or on eligible products.

Delivery Inspection

Customers are requested to inspect the package immediately upon delivery. Any transit damage must be reported within 24 hours of receiving the parcel.

Return Policy

Returns are accepted only in the following cases:

• Product damaged during transit.
• Wrong product delivered.
• Dead on Arrival (DOA) reported within 48 hours.

Non-Returnable Cases

• Change of mind after purchase.
• Software issues caused by user actions.
• Physical damage after delivery.
• Normal battery backup variation in refurbished devices.
• Products sold under "As-Is" condition.

Return Request Process

• Contact Laptrons within the eligible return period.
• Provide your order details.
• Share clear product photos.
• Upload a complete unboxing video.
• Our technical team will verify the claim before approval.

Unboxing Video Guidelines

• Show the unopened parcel from all four sides.
• Ensure courier label and seals are clearly visible.
• Open the package completely on camera.
• Do not pause or edit the recording.
• Show every item inside the package.

Return Shipping

• If the return is approved due to our mistake or a defective product, Laptrons will bear the return shipping cost.
• In all other approved cases, return shipping may be the customer's responsibility.

Warranty & Replacement

• Warranty period is mentioned on the invoice.
• Warranty covers hardware defects only.
• Warranty does not cover physical, liquid, burn, or accidental damage.
• Software issues, viruses, and unauthorized repairs are excluded.
• If repair is not possible, Laptrons may offer a replacement or suitable solution.

Data Recovery Disclaimer

Data recovery services are performed on a best-effort basis. Recovery success cannot be guaranteed.

Data may be unrecoverable due to:

• Software Corruption
• Hardware Failure
• Physical Damage
• Bad Sectors
• SSD Controller Failure
• Firmware Issues
• Virus or Malware Infection
• Deleted or Overwritten Data
• Water, Fire, Power Surge, or Accidental Damage