Terms & Conditions

1. Products & Services

By purchasing products or using services from Laptrons, customers agree to these Terms & Conditions. Laptrons provides refurbished laptop sales (retail and wholesale), laptop accessories, laptop repair and servicing for all brands, system upgrades, SSD & RAM upgrades, annual maintenance, technical assistance, and other IT-related services.

2. Refurbished Products

Every refurbished laptop is professionally tested and inspected before sale to ensure proper functionality. Minor cosmetic marks may exist unless otherwise stated. Product specifications may vary depending on model, configuration, and stock availability. Warranty is applicable only as specifically mentioned on the invoice.

3. Repair Services

Repair timelines are estimated and may vary depending on spare part availability, technical complexity, and manufacturer support. Repair quotations are based on the initial inspection and may change if additional faults are discovered during servicing. Devices not collected within the informed period may attract storage or handling charges.

4. Customer Data Responsibility

Customers are strongly advised to maintain a complete backup before submitting any device for repair, software installation, upgrades, formatting, or servicing. Laptrons shall not be responsible for any loss, corruption, or inability to recover customer data.

5. Data Recovery Services

Data recovery services are performed strictly on a best-effort basis. Successful recovery cannot be guaranteed due to hardware failure, SSD limitations, software corruption, physical damage, virus infection, or other technical reasons. Diagnostic and service charges may apply regardless of the recovery outcome.

6. Warranty Terms

Warranty applies only to hardware components specifically covered on the invoice. Warranty does not cover accidental damage, liquid damage, physical damage, software issues, malware, virus infection, customer negligence, unauthorized repairs, electrical surges, or misuse. Tampering with warranty stickers or security seals immediately voids the warranty.

7. Identity & Verification

Laptrons reserves the right to request valid identity or address proof whenever necessary for ownership verification, warranty claims, payment verification, delivery confirmation, or compliance with applicable laws.

8. Payments

Advance or full payment may be required before processing orders, dispatching products, or completing repair services. Laptrons reserves the right to retain goods or serviced devices until all outstanding dues have been cleared.

9. Returns & Exchanges

Returns, exchanges, and replacements are subject to company policy, product condition, and warranty eligibility. Software installations, diagnostics, labour charges, and service fees are generally non-refundable.

10. Limitation of Liability

Laptrons shall not be liable for any indirect, incidental, consequential, special, or financial damages, including business interruption, profit loss, productivity loss, or customer data loss arising from the use of our products or services.

11. Policy Updates

Laptrons reserves the right to modify, revise, or update these Terms & Conditions at any time without prior notice. Customers are encouraged to review the latest version available on our website.